In The Blink Of An Eye
Do not wait for someone to respond. We will connect remotely to Your computer while talking on the phone.
Like a Friend
Your experience will be pleasant - we know that every question matters. We are happy to prepare unique answers and boost Your positivity.
Robust Confidence
You will be one step ahead because You will be in touch with Certified IT Engineers, who love their job.
First Contact
You have probably encountered a situation where you have to explain an IT problem to someone who does not solve it, but passes it on to others? You know what it means to describe an issue to Service Desk and wait for hours until it reaches the desired person that has knowledge and skills to help You?
You will get in touch with an IT Engineer during your first contact. We will immediately start searching for the answer.
About 80% of problems are solved during first contact.
Reaction Time
The reaction time, which is calculated from the start of your call to the connection to the computer is usually no more than 10 minutes.
We try to make communication pleasant so that you do not hesitate before asking for help. We always try to provide a pleasant experience, despite the fact that the topics of communication are usually about annoying interruptions of daily work.
We offer both a fixed plan and an individual plan tailored to your needs.
MINI
Price for onsite visit is agreed per separate agreement. Price per server depends on server type.
15€ / MONTH
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- Remote support for solving various IT issues
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- Proactive computer support and maintenance
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- Report of monthly requests, and status of workstations
MAXI
Price for onsite visit is agreed per separate agreement. Price per server depends on server type.
25€ / MONTH
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- Remote support for solving various IT issues
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- Proactive computer support and maintenance
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- Patch Management for Microsoft and other software (Chrome, Mozilla, 7zip, VLC, etc)
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- BitDefender Antivirus
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- Most important files backup (.doc, .docx, .ppt, .pptx, .xls, .xlsx, .pdf and others).
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- Report of monthly requests, and status of workstations
CUSTOM
Additional services 3 euros per workplace / month.
FROM 3€ / MONTH
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- Full system backup
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- Office 365 backup
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- Filtering websites
We provide these Managed IT services:
About 80% of problems are solved remotely.
Benefit for You – you do not have to know any codes or open software for remote connections, connections are established automatically.
Usually we know about issues in advance (like hard drive failure, driver failure, etc.)
Benefit for You – fewer “fire fighting” and direct work disturbance, it means less expenses.
In these reports you will see registered IT requests and incidents, current status of computers and backups, reports of Patch Management, latest Antivirus activity and other information.
Benefit for You – clearer visibility for IT expenses and support for budget planning
Usually updates are installed silently without user interaction.
Benefit for You – we will ensure that you will be using software with latest security patches and software updates (usually the most stable and quickest version).
Centralized Antivirus Management, currently one of the most reliable systems in the market.
Benefit for You – this antivirus system uses less computer resources compared to others. You will not be annoyed by distracting updates and other popups. We will notify you about threats on computers every month and remediate them right away.
Help Your employees not to reveal sensitive info to bad guys. Their creativity and ways how to trick users and give away sensitive data is estonishing. It is becoming more and more difficult to recognise phishing emails. We have solutions how to deal with SPAM.
- Backup is done two times per day;
- Possibility to restore 56 different versions of files (files are being saved 28 days);
- Unlimited storage;
- You do not have to buy more expensive full system backup;
- Files are saved in cloud, no on-prem hardware is needed (there is a possibility to save files locally);
- More information.
- Full list of supported files.
Benefit for you – feel confidence about Your most important files. Backups are being made in three different Data centers. We get report about backup status every week, it helps to ensure backups continuity and make desired changes when needed.
- Full system backup price is set separately. More info about full backup;
- Files are saved in cloud, no on-prem hardware is needed (there is a possibility to save files locally);
- Only changed files are being copied, because of that copies are made quicker compared to other backup solutions in the market;.
- Data Centers have ISO certificates;
- AES256 encryption is applied;
- More information.
Benefit for you – feel confidence about Your most important files. Backups are being made in three different Data centers. We get report about backup status every week, it helps to ensure backups continuity and make desired changes when needed
If you have Office 365 it does not mean that Your files are safe.
Websites filtering during business hours – increase Your employees productivity.
Benefit for You – know what websites are most popular among employees.
We cooperate with these and other companies
